Terms of Service – Narbase Software Design

Terms of Service for Practitioners, Practices and Healthcare Providers for the use of Balsam Medico, Balsam One and the other Services provided by NARBASE FOR MULTI ACTIVITIES CO.LTD (“Narbase”).

NARBASE FOR MULTI ACTIVITIES CO.LTD (“us”, “we”, or “Narbase”) is the author and publisher the software and applications provided by Narbase, including but not limited to the mobile application service ‘Balsam Mobile’, and the software and applications of the brand names ‘Balsam Medico’, ‘Balsam One’, ‘Balsam Sites’, and ‘Balsam Link’ (referred to as the “Products”).

These Terms of Service constitute the agreement (the “Agreement” or “Terms of Use”) between Narbase and the user of Narbase’s Software Services and Products (“User” or “Member”, as defined in Section 1 of this agreement).

Definitions. Certain capitalized terms not otherwise defined in this Agreement have the meaning set forth or cross-referenced in this Section 1.
1. Application Documentation means only the technical specifications, knowledge database information, training documents and/or related documentation that Narbase makes generally available to its customers or the users of the Services, and that describe the features, functions and operation of the Services.
2. Application IP means all technologies (including software) and all Intellectual Property Rights incorporated in or reading on (i) any Product and (ii) the Application Documentation, including any update or upgrade to the foregoing delivered during the Term.
3. Authorized User means, collectively, any individual employees, agents, or contractors of Member accessing or using the Products, under rights granted to Member pursuant to this Agreement.
4. Member means the entity that enters into this Agreement with NARBASE to allow the Authorized Users access or use the Products.
5. Member Data means Member’s (or its patients’) data collected, used, processed, stored, or generated through or as the result of the use of the Services.
6. Member Marks means the trademarks, service marks, and trade names of Member.
7. Confidential Information means all proprietary and confidential information and materials of either Party and will include, without limitation, information relating to a Party’s business and marketing plans and processes, rates, fees and other terms of pricing of the Services, customers, software, and technology, or quality of performance of the Services. Confidential Information will not include information (i) already known or independently developed by the recipient, (ii) in the public domain through no wrongful act of the recipient, or (iii) received by the recipient from a third party who was authorized to disclose it. Member’s Confidential Information will include “Personally Identifiable Information” about Member and its Authorized Users.
8. Intellectual Property Rights means all intellectual property rights, howsoever arising and in whatever media, whether or not registered, including patents, copyrights, trademarks, service marks, trade names, design rights, database rights, and any applications for the protection or registration of such rights and all renewals, and extensions thereof throughout the world.
9. Personally Identifiable Information means information that personally identifies a person or entity, including, without limitation, an individual’s government-issued identification number, date of birth, address, or an individual’s name in combination with any other of the elements listed herein.
10. Product means the software applications made available by Narbase that may be separately ordered by Member as part of the Services, and which (unless otherwise specified by Narbase) will be made available on an Annual Subscription, or One-Time Purchase Subscription basis.
11. Services means, collectively, the Products and any related remote or in-person training, and other professional services that may be delivered in conjunction with or in addition to a Product.
Product Access, Use, and Maintenance.
1. Access. Narbase shall provide to Member the Services. Certain product subscriptions include the right to certain upgrades, releases, and updates (major and minor) in line with Narbase’s policies, and all of the foregoing are delivered subject to the terms and conditions of the Agreement. Narbase, from time to time, may modify, upgrade or otherwise change the manner in which the Services are provided (including but not limited to, Product features, or operating environment), so long as such Services are substantially comparable or superior to the prior Services). Narbase shall provide Member the necessary passwords and usernames for Authorized Users, subject to this Article 2.
2. Orders for Additional Products. Member may order additional Products made available by Narbase at any time by submitting sales orders to Narbase for such Products. Should such sales orders be accepted by Narbase, the additional Products provided shall be deemed part of the Services provided pursuant to this Agreement. Narbase shall enable access to such additional Products within a commercially reasonable time after acceptance of such sales order(s). In no event shall any pre-printed terms appearing on any purchase or sales orders generated by Member be deemed part of this Agreement.
3. Permitted Use. Subject to the terms and conditions of this Agreement (including, e.g., payment of fees and the usage restrictions below), Narbase hereby grants Member a non-exclusive, non-transferable, non-sub-licensable right to access the features and functions of the Services during the Term. The foregoing license is granted solely for use by Authorized Users in accordance with the terms and conditions herein and in the applicable exhibit(s); and solely for use in the operation of Member’s business.
4. Restrictions on Use. Member will not, and will not permit any Authorized Users to, (i) copy or duplicate any of the Application IP; (ii) decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any software component of any of the Application IP is compiled or interpreted, or apply any other process or procedure to derive the source code of any software included in the Application IP, or attempt to do any of the foregoing, and Member acknowledges that nothing in this Agreement will be construed to grant Member any right to obtain or use such source code; (iii) modify, alter, tamper with or repair any of the Application IP, or create any derivative product from any of the foregoing, or attempt to do any of the foregoing, except with the prior written consent of Narbase; (iv) interfere or attempt to interfere in any manner with the functionality or proper working of any of the Application IP; (v) use the Services in violation of this Agreement; (vi) remove, obscure, or alter any notice of any intellectual property or proprietary right appearing on or contained within any of the Application IP; (vii) assign, sub-license, sell, resell, lease, rent or otherwise transfer or convey, or pledge as security or otherwise encumber, Member’s limited license rights to use the Products; or (viii) access the Product to build a competitive product or service, or copy any ideas, features, functions, or graphics of the Product.
5. Protection; Retained Rights; Ownership. Member acknowledges that Narbase and its licensors own all Intellectual Property Rights in and to the Services (including all components thereof) and all work product, developments, inventions, technology or materials provided under this Agreement. Narbase reserves all rights not expressly granted to Member in this Agreement. Member will not engage in any act or omission that would impair Narbase’s and/or its licensors’ Intellectual Property Rights in the Services, and any other materials, information, processes or subject matter proprietary to Narbase. Member further acknowledges that Narbase retains the right to use the foregoing for any purpose in Narbase’s sole discretion.
6. Authorized Users. Any act or omission by an Authorized User that, if done by Member, would constitute a breach of this Agreement, shall be deemed a breach of this Agreement by Member. Failure of any Authorized User to comply with this Article 2 may be a breach of the Agreement and may result in, among other things, the termination of the Agreement and/or the denial of access to one or more of the Products. Member and its Authorized Users shall keep their respective login IDs, passwords and other account details (collectively, “User Credentials”) confidential, and shall not share them with anyone else. Member shall promptly notify Narbase if it, or any of its Authorized Users, learns of or believes that any loss, theft, or unauthorized use of User Credentials, or any breach of the security of the Products. Narbase cannot and will not be liable for any loss or damage arising from any unauthorized access or use of User Credentials.
7. Application Documentation. Subject to the terms and conditions contained in this Agreement, Member will have access to Application Documentation during the Term solely for Member’s internal purposes in connection with its permitted use of the Products.
8. Specific Member Covenants.
  1. Unlawful or Unacceptable Use. Member shall not upload, transmit or post any material, or engage in any other use of the Products, that violates any law, rule or regulation, defames or libels any other person or entity, infringes any other person’s or entity’s rights, including, without limitation, any Intellectual Property Rights or privacy rights, or otherwise could impose civil or criminal liability. Narbase reserves the right to notify any governmental entity, law enforcement authority, or any other party that it deems appropriate in its sole discretion, of any such activity. Uploading, posting or transmitting any content that infringes any patent, trademark, trade secret, copyright, publicity or proprietary right of any person or entity will be grounds for immediate termination of the Services or other corrective action. Narbase reserves the right, but does not assume any obligation, to determine in its sole discretion what is and is not acceptable content in connection with the Products, to limit placement of any content in a database or on any other area provided in connection with the Services, to use commercially reasonable efforts to remove, alter or block access to any offensive, objectionable, or unacceptable content immediately and without prior notice, to determine in its sole discretion what is and is not an appropriate conduct and use of any of the Products, and to cease providing or bar access to any or all of the Products to any user at any time, for any reason or for no reason, without prior notice. Narbase reserves the right, but does not assume any obligation, to monitor and investigate complaints regarding any of the foregoing, and Member agrees to grant Narbase access to Member’s account at any time without notice, and to cooperate fully with Narbase in providing access and information as may be requested at any time and from time to time. Member agrees that any reservation of rights by Narbase imposes no obligation of any kind on Narbase to take any of the foregoing actions.
  2. Unauthorized Access. Member shall not access, or attempt to access, another person’s or entity’s accounts without proper authorization to do so, or attempt to disrupt or interfere with the Products in any manner.
  3. Connectivity. Member is solely responsible for all telecommunication or Internet connections required to access the Products, as well as all hardware and software at its facilities needed to access the Products.
  4. Compliance with Laws and Export. In connection with Member’s access to and use of the Products, Member is responsible for complying with all applicable laws, regulations and policies of all relevant jurisdictions.
  5. Other Activities. Member shall not engage in any other activity in its use of the Services that Narbase determines in its sole discretion may be harmful to other Users or the Services.
9. Suspension. Notwithstanding anything to the contrary in this Agreement, Narbase may temporarily suspend Member’s and any Authorized User’s access to any portion or all of a Product and/or the Application IP and/or Services if (i) Narbase reasonably determines that (a) there is a threat or attack on any Product or any of the Application IP; (b) Member’s or any Authorized User’s use of the Product or Application IP disrupts or poses a security risk to the Application IP or any other customer or vendor of Narbase; (c) Member or any Authorized User is/are using the Product or any Application IP for fraudulent or illegal activities; or (d) Narbase’s provision of the Service to Member or any Authorized User is prohibited by applicable law; or (ii) any vendor of Narbase has suspended or terminated Narbase’s access to or use of any third party services, products or Intellectual Property Rights required to enable Member to access the Application IP (each such suspension, in accordance with this Section, a “Service Suspension”); or (iii) for Member’s non-payment of the Services. Narbase will use commercially reasonable efforts to resume providing access to the Application Service as soon as reasonably possible after the event giving rise to the Service Suspension is cured. Narbase will have no liability for any damage, liabilities, losses (including any loss of data or profits) or any other consequences that Member or any Authorized User may incur as a result of a Service Suspension.
Member License Grants.
1. Data. Member (on its own behalf and on behalf of its Authorized Users) grants Narbase the right to use the Member Data as necessary to perform its obligations under this Agreement. Notwithstanding the foregoing, Narbase may use Member Data to analyze use of the Products, improve the Products and identify trends and best practices related to the Products; and to create Aggregated Statistics (as defined in Section 4). Member and its Authorized Users shall ensure they have obtained all rights, consents and authorizations necessary to license the Member Data to Narbase as set forth herein.
2. Member Marks. Member hereby grants to Narbase a limited, non-transferable, non-sub-licensable, non-exclusive license, during the Term, to use, reproduce, display, and distribute the Member Marks solely in connection with and solely as necessary to provide the Product to Member and its Authorized Users, subject to the terms of this Agreement. Narbase shall comply with Member’s then-current policies regarding the use of Member’s Marks.
3. Feedback. Member and/or its Authorized Users may provide suggestions, comments or other feedback to Narbase with respect to the products and services, including the Products (“Feedback”). Feedback is voluntary and Narbase is not required to hold it in confidence. Feedback may be used by Narbase for any purpose without obligation or restriction of any kind, on a perpetual, unlimited, royalty-free, sub-licensable, transferable basis.
Data Matters.
1. Data Ownership. Narbase agrees that Member Data (which shall also be known and treated by Narbase as Confidential Information) is the exclusive property of Member. Member Data is and shall remain the sole and exclusive property of Member and all right, title, and interest in the same is reserved by Member (subject to the limited license granted above, and without limiting Narbase’s rights to Aggregated Statistics (as defined below)).
2. Data Aggregation. Notwithstanding anything else in this Agreement or otherwise, Narbase may monitor Member’s use of the Services and may use data and information related to such use, and Member Data in an aggregate manner, including to compile statistical, performance, and benchmarking information related to the provision and operation of the Products (“Aggregated Statistics”). As between Narbase and Member, all right, title, and interest in the Aggregated Statistics and all intellectual property rights therein, belong to and are retained solely by Narbase. Member acknowledges that Narbase will be compiling Aggregated Statistics based on Member Data input into the Services and Member agrees that Narbase may (a) make such Aggregated Statistics available to third parties in an anonymous manner, and (b) use such information to the extent and manner permitted by law or regulation including for purposes of data gathering, analysis and service enhancement, provided that such data and information will be used in accordance with Narbase’s privacy policies and confidentiality terms of this Agreement. Aggregated Statistics may be used for the purposes above, and to improve Member’s clinical outcomes and to establish the efficacy of Member’s Services. Narbase will never sell Member Data to third parties for marketing purposes.
Integration Services.
1. Integration and other Professional Services. If separately agreed by the Parties pursuant to a separate statement of work, Narbase may provide certain services in the way of custom integrations of the Products, e.g., into Member’s operating environment or with third party systems (collectively, “Integration Services”). All such Integration Services shall be separately negotiated in a statement of work referencing this Agreement between the Parties. Member acknowledges and agrees that Narbase is under no obligation to provide such Integration Services, unless separately agreed in writing executed by an authorized representative of Narbase.
Payment for Services.
1. Annual Subscription Services Payment. User will pay all fees specified (the “Fees”). Member will provide Narbase with a proof of payment for the fees. Such charges for subscription fees shall be made in advance annually. Narbase may increase the Fees at its election by providing advance notice of such change (which may be delivered electronically).
2. One-Time Purchase Payment. User will pay all fees specified (the “Fees”). Member will provide Narbase with a proof of payment for the fees. Such charges for one time purchase shall be made in advance before on-premise set-up.
3. Taxes. Narbase shall invoice Member for applicable sales, use and similar taxes on services fees and charges as determined by Narbase in its sole discretion. Member agrees to promptly pay such taxes when invoiced by Narbase. Notwithstanding the foregoing, Member shall be solely responsible for the timely payment of all sales, use and similar taxes not invoiced by Narbase that are attributable to Narbase’s service fees and charges, including any interest, penalties and other costs incurred as a result of Member’s non-compliance or delay with the performance of Member’s obligations described in this sentence.
Term and Termination.
1. Annual Term of Agreement. The term of this Agreement will commence on the Effective Date and will continue for an initial term of one (1) year, unless earlier terminated in accordance with this Section 7, and will automatically renew for successive one (1) year terms, unless either Party provides written notice of its desire not to renew at least thirty (30) days prior to the expiration of the then-current term (collectively, the “Term”). Similarly, if Member desires to make any reductions to the scope of this Agreement (e.g., number of providers or scope of the Services), Member must provide written notice to Narbase at least thirty (30) days prior to the expiration of the then-current term.
2. One-Time Purchase Term of Agreement. The term of this Agreement will commence on the Effective Date and will continue indefinitely.
3. Termination for Breach. Either Party may, at its option, terminate this Agreement in the event of a material breach by the other Party. Such termination may be effected only through a written notice to the breaching Party, sufficiently describing the nature of the breach. The Party receiving such notice shall have a right to cure such breach within thirty (30) days of receipt of such notice. If the breaching Party has not cured such breach or is not diligently pursuing a cure, the non-breaching Party may terminate this Agreement as of the date specified in such notice.
4. Effect of Termination. Upon any termination of this Agreement, (i) Member will immediately discontinue all use of the Services, the Application Documentation, and any Narbase Confidential Information and both Parties will delete any of the other Party’s Confidential Information from computer storage or any other media including, but not limited to, online and off-line libraries; (ii) return to the other Party or, at the other Party’s option, destroy, all copies of the Application Documentation and any Confidential Information then in the other Party’s possession; and (iii) promptly pay to Narbase all amounts due and payable to the other Party hereunder. Following the termination of this Agreement, Narbase shall provide Member with a final extract of the Member Data pursuant to Narbase’s then-current data retrieval option at no charge. Notwithstanding the foregoing, the Parties may retain such copies as are reasonably necessary to comply with any company archival purposes, laws or regulations applicable to the Party, provided such copies shall be subject to the terms of this Agreement while in the Party’s possession.
5. Survival. Following termination, the provisions of the following sections shall survive: Retained Rights, Ownership, Third Party Products, Effect of Termination, Usage Restrictions, Confidentiality, Indemnification, Disclaimers and Limitations of Liability, Data Ownership, Survival, Arbitration, and General.
Confidentiality. Member agrees to provide true, accurate and complete information about itself and its Authorized Users of the Services. All Confidential Information of either Party will be held in confidence by the other Party. Narbase will not, nor knowingly permit others to release Personally Identifiable Information without the written consent of Member. Neither Party will use (for itself or for any third party) or disclose, nor permit any other person or entity under its control to use or disclose any Confidential Information, except (A) to employees, agents, third party contractors, or representatives of the recipient who have a “need to know” the information and are subject to an obligation of confidentiality at least as restrictive as the restrictions contained in this Confidentiality section, (B) if required by law or legal process, (C) to enforce this Agreement, (D) to respond to claims that any content violates the rights of third parties, or (E) to protect the rights, property, or personal safety of the Parties, users of the Services or members of the public. Each Party will promptly notify the other Party if it receives a request for the other party’s Confidential Information (unless notice is prohibited by law),and will reasonably cooperate with the other Party’s efforts to seek protection from disclosure. Upon termination of this Agreement, the provisions of this Confidentiality section will survive for a period of three (3) years from the termination date, and each Party will either return to the other Party all Confidential Information of the other Party in its possession or control, or, at the other Party’s request, destroy any such Confidential Information. Notwithstanding the above, the obligations of confidentiality pertaining to trade secrets shall continue indefinitely.
Compliance.
1. Certain Legal Actions. The parties agree to immediately notify one another by telephone and thereafter in writing if it or any of its personnel are named as defendants in (a) any civil or criminal action alleging any violation of privacy regulations, mail or wire fraud statutes; or (b) any private action alleging any contractual or tortious actions involving the submissions of claims for payment.
2. Change of Ownership. Member agrees to notify Narbase within twenty (20) days of any change in ownership. Change of ownership, for purposes of this provision, shall mean any acquisition, merger or joint venture to which Member is a party.
3. Audits and Investigations. The parties agree to immediately notify one another by telephone and thereafter in writing if they become aware of the existence or possible existence of an audit or investigation of personnel or claims covered by this Agreement. For purposes of this paragraph, investigation shall mean a carrier or insurer audit, attempts by investigators or auditors from either private or governmental entities to interview current or former employees, issuance of any summons, subpoena or other request for documents or compelled testimony and the execution of search warrants.
4. No Medical Advice. Member acknowledges and agrees that (a) the Services are not considered as medical advice, (b) any use of the Services is not a substitute for professional judgement and does not relieve Member from exercising the appropriate standard of care and professional judgement relevant to the treatment of patients, (c) information offered by Narbase in any particular situation does not constitute a recommendation or advice about any course of treatment or the practice of medicine, and (d) and Member and its Authorized Users assume responsibility for their actions undertaken in connection with the use of the Services in their medical practice.
Termination – Fraud or Unlawful Activity. If the stated cause of breach is an allegation of fraudulent or criminal activity on the part of the breaching party, the termination shall take effect immediately (in addition to other remedies available).
Third Party Products; Third Party Data. Member acknowledges and agrees that third party products, if any, which are [provided with or incorporated] as part of the Services (and/or the Application IP) (the “Third Party Products”) are additionally subject to the applicable flow through provisions. Notwithstanding anything to the contrary in this Agreement, the use of Third Party Products is at all times subject to the terms and conditions of the Third Party Products’ agreements if made available to Member. Narbase makes no representation or warranties of any kind with respect to Third Party Products. In addition, in connection with certain integrations to third party platforms, Member may be required to affirmatively accept certain additional license terms.
Warranty Disclaimers. THE SERVICES AND ANY SOFTWARE PROVIDED IN CONNECTION WITH THE SERVICES, IS PROVIDED ON AN “AS IS” BASIS. WHILE NARBASE WILL EXERCISE ITS COMMERCIALLY REASONABLE EFFORTS TO PROVIDE THE SERVICES, NARBASE DOES NOT MAKE, AND HEREBY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND OR NATURE WITH RESPECT TO THE SERVICES OR SUCH PROPERTY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NARBASE DOES NOT WARRANT OR GUARANTEE THE INTEGRITY OF THE SERVICES OR OF THE CONTENT, INFORMATION OR DATA TRANSMITTED THROUGH OR CONTAINED WITHIN ANY PORTION OF THE SERVICES. NEITHER NARBASE NOR ANY OTHER PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DELIVERING ANY OF THE SERVICES PROMISES, REPRESENTS OR WARRANTS THAT THE SERVICES WILL BE TIMELY, UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS OR OTHER PROPERTY THAT ARE USED IN PROVIDING THE SERVICES WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Limitations of Liability; Remedies.
1. EXCEPT IN THE EVENT OF A BREACH OF A PARTY’S CONFIDENTIALITY OBLIGATIONS, OR OBLIGATIONS UNDER SECTION 2.8, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, REGARDLESS OF THE NATURE OF THE CLAIM, INCLUDING LOST PROFITS, COSTS OF DELAY, ANY FAILURE OF DELIVERY, BUSINESS INTERRUPTION, COSTS OF LOST OR DAMAGED DATA OR DOCUMENTATION OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION UPON DAMAGES AND CLAIMS IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE. TO THE MAXIMUM EXTENT PERMITTED BY LAW AND EXCEPT FOR NARBASE’S INDEMNIFICATION OBLIGATIONS, THE CUMULATIVE LIABILITY OF NARBASE TO THE MEMBER FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT, INCLUDING ANY CAUSE OF ACTION SOUNDING IN CONTRACT, TORT, OR STRICT LIABILITY, WILL NOT EXCEED THE TOTAL AMOUNT OF ALL FEES PAID TO NARBASE BY MEMBER IN THE TWELVE (12) MONTHS PRECEDING THE DATE ON WHICH THE APPLICABLE CLAIM AROSE. THIS LIMITATION OF LIABILITY IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE.
2. Claims. Notwithstanding any applicable laws to the contrary, the Parties hereby agree that any claims of breach of express or implied contract, actions to enjoin or enforce rights under this Agreement or actions for any torts arising out of or related to this Agreement shall be initiated by either Party more than one (1) year after the cause of action has accrued, except that an action for non-payment may be brought within two (2) years after the date such amount was due.
3. Essential Basis of the Agreement. Member acknowledges and understands that the disclaimers, exclusions and limitations of liability set forth in this Section 14 form an essential basis of the agreement between the Parties, that the Parties have relied upon such disclaimers, exclusions and limitations of liability in negotiating the terms and conditions in this Agreement, and that absent such disclaimers, exclusions and limitations of liability, the terms and conditions of this Agreement would be substantially different.
Indemnification.
1. General Indemnity By Member. Member agrees to indemnify and hold Narbase (as well as its parents, subsidiaries, affiliates, officers, members, shareholders, employees, agents and representatives) harmless from any and all third-party claims, liability and expenses (including without limitation, reasonable attorneys’ fees) arising out of or related to (i) Member’s use of the Services (unless the claim directly relates to Narbase’s misconduct), and/or (ii) any claim arising out of content posted or transmitted by any person or entity associated with or authorized by Member (other than Narbase) through the use of the Services. Narbase reserves the right, to select counsel of its own choosing for and otherwise to control its own defense, of any matter subject to indemnification by Member, which shall not excuse Member’s indemnity obligations. Member will not settle any third-party claim against Narbase unless such settlement completely and forever releases Narbase from all liability with respect to such claim or unless Narbase consents to such settlement.
2. Infringement Indemnity By Narbase. Narbase agrees to indemnify and hold Member (as well as its parents, subsidiaries, affiliates, officers, members, shareholders, employees, agents and representatives) harmless from any and all third-party claims, liability and expenses (including without limitation, reasonable attorneys’ fees) arising out of or related to the alleged infringement of such third party’s patent, trademark, copyright or trade secret rights under applicable laws within Sudan, provided that Member promptly notifies Narbase in writing of the claim, cooperates with Narbase, and allows Narbase sole authority to control the defense and settlement of such claim. This Section shall not apply to the extent such alleged infringement arises from (i) any unauthorized modification of Narbase’s intellectual property by Member; or (ii) Member Data. Narbase will not settle any third-party claim against Member unless such settlement completely and forever releases Member from all liability with respect to such claim or unless Member consents to such settlement. THIS SECTION STATES NARBASE’S ENTIRE OBLIGATION AND LIABILITY WITH RESPECT TO ANY CLAIM OF INFRINGEMENT.
Disputes.
1. This Agreement and any contractual obligation between Narbase and Member will be governed by the laws of Sudan, subject to the exclusive jurisdiction of Courts in Khartoum, Sudan.
2. Each Party shall bear its own costs, fees and expenses of dispute resolution.
General.
1. Notices and statements. All communications required or permitted to be given by this Agreement shall be made in writing and shall be sent by a recognized overnight commercial delivery or certified Sudan mail to the address for the respective Party shown on the first page of this Agreement or such other address as either Party may specify from time to time in writing.
2. Press Releases. The Parties grant each other the right to issue at least two press releases regarding the Parties’ relationship: the first when this Agreement is executed, and the second when Member is operational on any of the Products. Narbase and Member must mutually agree upon the language in a press release. Member also agrees to provide Narbase with site visits and reference calls for Narbase’s sales prospects. Member further agrees to participate in case studies conducted by Narbase related to Member’s use of the Products or Services.
3. Entire Agreement; Amendment and Waiver. This Agreement, its exhibits and any documents expressly referred to in this Agreement constitute the entire agreement between the Parties and supersede all prior understandings and agreements, whether written or oral, that may relate to the subject matter of this Agreement. Any term of this Agreement may be amended, modified, or waived only with the written consent of the Parties or their respective permitted successors and assigns. Any amendment or waiver effected in accordance with this Section 16.3 shall be binding upon the Parties and their respective successors and assigns.
4. Force Majeure. Except with respect to payment obligations hereunder, if a Party is prevented or delayed in performance of its obligations hereunder as a result of circumstances beyond such Party’s reasonable control, including, by way of example, zero day attacks, nuclear or electromagnetic pulse, war, riot, fires, floods, epidemics, or failure of public utilities or public transportation systems, such failure or delay will not be deemed to constitute a material breach of this Agreement, but such obligation will remain in full force and effect, and will be performed or satisfied as soon as reasonably practicable after the termination of the relevant circumstances causing such failure or delay, provided that if such Party is prevented or delayed from performing for more than ninety (90) days, the other Party may terminate this Agreement upon thirty (30) days’ written notice.
5. Severability. Should any provision of this Agreement be held by a court of competent jurisdiction to be illegal, invalid or unenforceable, such provision shall be deemed modified to the extent necessary (consistent with the intent of the Parties) to eliminate the illegal, invalid or unenforceable effect or to delete such provision if modification is not feasible, and the remaining terms shall continue in full force and effect.
6. Independent Contractors. In making and performing this Agreement, Customer and Narbase act and will act at all times as independent contractors, and, except as expressly set forth herein, nothing contained in this Agreement will be construed or implied to create an agency, partnership or employer and employee relationship between them.
7. Successor and Assigns. Neither party will assign its rights or delegate its obligations under this Agreement without the other party’s prior written consent, and, absent such consent, any purported assignment or delegation will be null, void and of no effect. However, either party may, without the written consent of the other, assign this Agreement and its rights and obligations hereunder in connection with the transfer or sale of all or substantially all of its business related to this Agreement, or in the event of a merger, consolidation, change in control or similar transaction.
8. Headings. Headings used in this Agreement are provided for convenience only and shall not be used to construe meaning or intent.
9. Counterparts. This Agreement may be executed simultaneously in two or more counterparts, each of which will be considered an original, but all of which together will constitute one and the same instrument.