Customer Success & Technical Support Officer

Job Overview

If you enjoy a mix of technical and client work, this might be the job for you. Narbase Technologies is one of the leading companies in Software Development in Sudan. We are hiring a talented Technical Support professional to join our team. If you’re excited to be part of a winning team, Narbase Technologies is a great place to grow your career. You’ll be glad you applied to Narbase.


– Act as the initial point of contact for all computer and system related concerns from clients or other employees
– Installing and configuring hardware and software.
– Attend in-person meetings with clients to analyze, troubleshoot and diagnose technical problems
– Following up with clients to ensure the problem is resolved
– Be responsible of number of customer success KPIs including NPS, and CSAT
– Assist management in creating training materials pertaining to computer troubleshooting and usage


– Excellent technical, problem-solving and troubleshooting skills
– The ability to communicate technical information in an accessible manner to non-technical employees
– Knowledge of script languages such as Python, JavaScript, Java, C#, etc.
– Basic knowledge of networking principles and operating systems
– Professional written and interpersonal skills are essential when communicating with customers and clients
– Accept constructive criticism and customer feedback regarding their experience with software or IT services
– A bachelor’s degree in computer science or related technology field is preferred

Technical Section

People skills